Doxim Inc., (http://www.doxim.com), North Americas leading provider of web-based eStatement, better looking statement and document imaging solutions for financial service providers, today announced the completion of a project with North Peace Savings and Credit Union in British Columbia to improve the design, look, feel and utility of the statements that it outputs to over 10,500 members each month. North Peace Savings statements are generated using data from the Fiserv Acumen banking platform.
Attractive New Statement Design
This project delivers a significantly improved statement design and presentation for North Peace Savings, helping accommodate specific member preferences and targeted member communications. Notably, it includes a dynamically generated summary of accounts, by account type, on the first page of the statement. This provides members with an easy to read snapshot of their entire account. The new design also enhances the delivery of North Peace Savings brand messaging by accommodating full color logos and corporate color schemes.
The new statement format is definitely more user friendly and as this is a key touch point with our members it really helps improve the overall member experience.
Debra Kellestine Manager of Information Technology, North Peace Savings and Credit Union
Improved Marketing Message Management
With this new statement design, North Peace Savings now has a large marketing message area on page one of their statements, allowing them to easily communicate the latest marketing campaigns to all members. This ensures members are kept up to date on new services and promotions and reduces the need for additional mail inserts.
The ability to create full color marketing banners on the statements is a significant enhancement. This will allow North Peace Savings the ability to expand our marketing and communication activities. The additional ability to target different messages to distinct member segments will ensure the right message gets to the right member.
Paul McAfee Vice President, Service, North Peace Savings and Credit Union
Reduced Operational Costs
By incorporating changes to term deposit tables and transaction data, Doxim has also reduced the overall length of the statement content, leading to ongoing reductions in both print and paper usage. This directly translates into lower monthly operations costs for North Peace Savings and Credit Union.
Doxims new statement design was well received from both staff and members alike. The new design significantly consolidated the information of our members investments and now it fits neatly onto one page. Not only do our members appreciate this enhancement, but we are also able to save reduce the number of pages and reduce costs. A true win-win.
Debra Kellestine Manager of Information Technology, North Peace Savings and Credit Union
Print Statements In Full Color
North Peace Savings has also opted to move to full color printing for this new statement, ensuring that the overall brand and marketing messages are faithfully delivered to all members, in both print and electronic formats.
Converting our statements to full color reinforces the quality of our brand and ensures that we are not wasting valuable brand impressions.
Paul McAfee Vice President, Service, North Peace Savings and Credit Union
eStatements Too
As a natural extension to this new statement design project, North Peace Savings has also opted to take advantage of Doxim Enterprise Content Manager (ECM) to provide access to eStatements to both its staff and members. Upon product launch staff will have browser-based access to eStatements through the Doxim ECM interface, enhancing their member service responsiveness and increasing overall operational efficiency. Members will access their eStatements through their online banking portal, which is provided by MemberDirectTM.
Doxim Executive Quote:
Were very excited to have completed this project. Working closely with North Peace Savings, we have come up with an advanced new statement with enhanced functionality and a much better design. Were looking forward to introducing all the benefits that this new statement design brings to other Fiserv users across North America
Chris Rasmussen, President and CEO, Doxim
About Doxim:
Doxim Inc. provides a full suite of enterprise content management products and services that together provide a web-based alternative to the printing and mailing of customer-centric documents such as statements, reports, client records, cheque images, confirms and transaction records. Doxim products and services are used by thousands of clients in the banking, credit union and wealth management sectors and by millions of end users across North America. These organizations work with Doxim to improve their client communications, streamline document access, meet compliance requirements, and reduce the expense, work effort and environmental impact associated with the creation, delivery and archiving of business critical documents. Doxim is a SAS 70 and CICA 5970 certified organization. Find out more at http://www.doxim.com
About North Peace Savings and Credit Union
North Peace Savings and Credit Union is a full service financial organization offering banking, commercial, investment and insurance products. Located in northeast British Columbia, North Peace Savings has proudly served the north for 64 years and is committed to the social, economic and environmental well being of the communities in which it operates. North Peace Savings has three branches, a financial planning office, over 10,500 members and was recently recognized in the area as the Peoples Choice winner of Best Financial Institution. For more information, visit http://www.npscu.ca
Media Contact:
Sean ODonovan, V.P. Marketing, Doxim Inc.
sodonovan(at)doxim(dot)com, +1-416-840-9910
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